Create an account on the HP Community to personalize your profile and ask a question
06-08-2021 04:19 PM
First of all, here is a link to the DMP and NSO files saved on OneDrive: https://1drv.ms/u/s!Ao880eKpAgJAiJMKn2CCFeXS_NdKdQ?e=uh8bul
Sometimes it crashes when I'm watching YouTube videos. It makes a weird noise and goes to a blue screen. It then usually says:
and quickly reboots. I barely get time to look at the screen.
Other times are when I'm running something more graphically intensive. The screen changes color and goes mostly black but not entirely. It stays like that for a few seconds and reboots with no blue screen. The crash on 6/8 at 12:01 AM in the DMP files is an example of this.
Oddly enough the last crash was
and that one did not create a DMP file in the minidump folder. I don't know why.
THINGS I HAVE TRIED:
1. I've already checked that all drivers are up to date however I did not uninstall and reinstall ones that said they were up to date. I've done this by right clicking on each one in the device manager menu. I didn't try uninstalling ones which it already said were up to date. Can I uninstall my NIVDIA RTX 3070 driver and still see my screen? I don't know. I would try uninstalling and reinstalling if that was safe as I would like to see if it is a driver issue.
2. I've checked Windows Updates and see that I am up to date.
3. I've run chkdsk /f from the command prompt as admin.
4. I've run system file checker using sfc /scannow as admin.
5. I've run windows memory diagnostic and no errors were detected. Is there any way to fix this? The computer is under 6 months old.
06-08-2021 06:25 PM
Okay it just crashed again. This time it is a SYSTEM_THREAD_EXCEPTION_NOT_HANDLED. Looking at something called the Event Viewer, I'm able to see the source is listed as DistributedCOM.
The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID
to the user DESKTOP-IPV6O2T\nacin SID (S-1-5-21-1410215180-2769231896-334878195-1001) from address LocalHost (Using LRPC) running in the application container Microsoft.Windows.ShellExperienceHost_10.0.19041.964_neutral_neutral_cw5n1h2txyewy SID (S-1-15-2-155514346-2573954481-755741238-1654018636-1233331829-3075935687-2861478708). This security permission can be modified using the Component Services administrative tool.
I don't know if fixing this issue will do anything about the other types of crashes, but it might help.
06-08-2021 10:34 PM
I had an SFF PC rig that ran into BSOD issue with 3 or 4 different errors. I had updated graphic driver during that time but didn't think of that could've been the issue. From that point on, it all went downhill. MOBO BIOS update actually made things worse also during that time.
So you might try reverting back to drivers that didn't give you issues a month or two before. I specifically had to install older NVIDIA driver from late last year to make my rig more stable. BIOS update actually kept crashing my older under-volt setting of 1.14 that I had to change to 1.19.
Didn't find what you were looking for? Ask the community