• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎02-14-2021 07:36 PM

HP Recommended
Product: HP Pavilion Gaming Desktop TG01-0xxx
Operating System: Microsoft Windows 10 (64-bit)

I have a HP Pavilion Gaming Desktop R5 recently purchased from Walmart. Started up, updated windows, but I have been having an issue with it.
Problem: Randomly restarting with no warnings.  Anyone have any thoughts as to what could be causing this? Or does anyone have a step by step troubleshoot guide?

 

All help is appreciated thank you.

2 people had the same question
1 REPLY 1

‎02-15-2021 07:27 PM

HP Recommended

@lilmex , welcome to the Community.

 

Here is a guide that may help you solve your problem: https://support.hp.com/us-en/document/c03413399

 

Also, you should open the case to check all of the connections, including the memory and video card, to assure they are all tight.  A loose connector could cause these symptoms.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.