Create an account on the HP Community to personalize your profile and ask a question
04-18-2020 12:44 PM
After taking my pc to Office Depot after I trying to install new ram they said the motherboard must have shorted and I need a new motherboard What board can I get?? I got a new cpu coming it a I7 -7700 So they said it needs to be compatible with that
04-18-2020 04:40 PM - edited 04-18-2020 04:45 PM
@ImaNoob , welcome back to the forum.
Your best option would be to buy the same motherboard. Unfortunately, HP no longer sells it. I normally recommend searching ebay. Here is the HP Part # 862992-602.
Here is a HP Knowledge Base article that will explain why changing motherboards may not work:
It discusses moving your HP motherboard to another case, but you will meet the same obstacles if you try to upgrade the motherboard using the HP case.
Caution: Make certain that you use an Anti-static wrist band when working on your computer: https://www.newegg.com/electronix-express/p/1W9-0067-00012?Description=anti%20static%20wrist%20band&...
Otherwise, you may damage the new motherboard or other components. You can most likely find one at Office Depot for a reasonable price.
Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.
I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
Didn't find what you were looking for? Ask the community