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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎03-23-2021 04:50 PM

HP Recommended
Product: Omen
Operating System: Microsoft Windows 10 (64-bit)

I just bought a brand new omen for gaming and it keeps crashing during warzone and sending me to a black screen with purple what looks like x and o I’ve never seen it before and really need help ASAP. I don’t want to take it back if it’s something simple please help me guys please

4 REPLIES 4

‎03-23-2021 07:53 PM

HP Recommended

What kind of a temperatures are you getting while gaming? 

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‎03-24-2021 08:54 AM

HP Recommended

Last checked 35 c but I’m currently at work. It did stop crashing but now there is purplish dots everywhere on the screen I hooked my other computer back up and everything runs fine so it isn’t the monitor. I’m thinking my gpu is dien or the hdmi port to the gpu is bad

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‎03-24-2021 09:40 AM

HP Recommended

Looks like the GPU is going bad if you are getting artifacts. 

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‎03-24-2021 11:12 AM

HP Recommended

Yeah!! I swapped gpus out and what do you know?! Perfect picture. Gotta find a new gpu asap

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