• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎10-14-2022 02:31 PM

HP Recommended
Product: OMEN 30L Desktop - GT13-0024
Operating System: Microsoft Windows 10 (64-bit)

Device powers on but will not boot, 3 long 3 short beeps. Only manual with codes I could find said failed GPU I purchased a new compatible GPU same issue. I’ve tried contacting support no response and no number for me to call. I’ve tried trouble changing out the RAM, and GPU even removed SSD nothing 

Category:
9 REPLIES 9

‎10-15-2022 04:56 AM

HP Recommended

hi

unfortunately this model cannot work without gpu
You say you have changed to a compatible one, that is to say?

https://support.hp.com/us-en/document/c06614079

 

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
Was this reply helpful? Yes No

‎10-15-2022 07:28 AM

HP Recommended

I’m really confused what you are saying or asking. 

Was this reply helpful? Yes No

‎10-15-2022 07:42 AM

HP Recommended

If you’re asking what I switched to it was an RTX 3060 

Was this reply helpful? Yes No

‎10-15-2022 07:42 AM - edited ‎10-15-2022 07:46 AM

HP Recommended

Sorry, what graphics card did you buy, the exact model?
and exactly the same error code with the new, one ?

Internal PSU 500 W

ex:

https://fr.msi.com/Graphics-Card/GeForce-RTX-3060-GAMING-X-12G/Specification

550 W

8-pin x1 / 6-pin x1

depending on the manufacturer's recommendations, the power supply may be insufficient

 

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
Was this reply helpful? Yes No

‎10-15-2022 08:16 AM

HP Recommended

The new GPU is PNY - NVIDIA GeForce RTX 3060 12GB XLR8 Gaming REVEL EPIC-X RGB Single Fan Graphics Card

 

I forgot to mention I have upgraded the power supply to a CX750

Was this reply helpful? Yes No

‎10-15-2022 08:22 AM

HP Recommended

And yes exact error code still no boot 

Was this reply helpful? Yes No

‎10-15-2022 08:26 AM

HP Recommended

sorry, that doesn't look good
I have the document that you probably read also, and it does refer to the graphics card, unless the error code is not clear?

as you can't try with the integrated graphic, we can't check
If you have connected the card well, that the power required is correct, that all the connectors are in place, either the second card is damaged, or you have a problem with the motherboard.
it would be necessary to test the new graphics card, but I assume that there will be no problem..
Unfortunately, if you have already tried RAM, I don't have too many ideas!

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
Was this reply helpful? Yes No

‎10-15-2022 08:29 AM

HP Recommended

So you’re saying I need to replace the motherboard?

 

Was this reply helpful? Yes No

‎10-15-2022 08:31 AM

HP Recommended

No, I can't assure you of that.
check if possible the operation of the new
And then see, if everything is correctly in place

if you are no longer under warranty, I advise you to go to a specialist, he could have solutions

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.