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‎01-06-2022 12:01 PM

HP Recommended
Product: Hp Pavilion 690-0073w
Operating System: Microsoft Windows 10 (64-bit)

Since a couple days ago I have been having a bad issue, whenever I start the computer the display goes blank, this could happen at any time but now is happening on boot and sometimes short time next to boot. I've done a couple of Nvidia support steps thinking it's the GPU, they told me to acquire a GPU VBIOS Flash from HP directly I don't know how to acquire this. This computer is soon to be 2 years old. I have logged with HWINFO the last time it stayed up a couple minutes but right now I can't get a long enough boot to see if I can get anything from there. I have tried fresh install Nvidia drivers, sfc/scannow , re seating the GPU, cleaning it, verified conectors, visual inspection. I made msi afterburner to ramp up fans speed at the start up on boot because I thought it would be a good indication if it has booted but I am noticing when I don't get a complete boot with display they do not ramp up.

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1 person had the same question
1 REPLY 1

‎01-19-2022 12:56 PM

HP Recommended

@AlexAyala , welcome to the Community.

 

When I see these symptoms the usual suspect is the power supply unit (PSU).  It may be working, but not putting out the wattage required to run the computer.  You should test it to make certain it is working properly.  There are numerous videos online to help you with the testing.

 

Please click the "Yes" button if my reply was helpful and "Accept as Solution" if your problem is Solved!!



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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