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‎09-07-2020 09:52 AM

HP Recommended
Product: HP Omen 870c Desktop
Operating System: Microsoft Windows 10 (64-bit)

HP Desktop details

HP Omen 870c Desktop - Intel Core i7 - 8GB Graphics

Running Windows 10 Home

OS build 19041.450
Radeon (TM) RX 480 display adapter

 

Display Adapter Driver details

Driver Provider: Advanced Micro Devices
Driver Date: 9/29/2016
Driver Version: 21.19.142.257

 

Update driver shows best driver already installed

 

After the latest windows 2004 update which was available over the weekend a few days ago, desktop does wake

up from sleep when a key is hit in the keyboard, as the Omen tower lights up, but there is no input signal from display

adapter. 

 

To get back on, I have to hit the reset button of the tower to reboot.

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-20-2020 10:55 AM

HP Recommended

Installed one of the later driver versions of

Driver Provider: Advanced Micro Devices
Driver Date: 5/15/2020
Driver Version: 26.20.15029.27017

from download available at

https://www.amd.com/en/support/graphics/radeon-400-series/radeon-rx-400-series/radeon-rx-480

and now display is waking up reliably after sleep.

 

However, sometimes, on wakeup on the windows login screen, any key press on the keybaord, such as attempt to enter password is not recognized by Windows. Workaround for this problem is to put the computer to sleep

again and this time hitting a key will not wake it up. Instead, you have the wakeup the system by pressing the

power button for a moment.  When the system wakes up for the second time, key press does get recognized.

View solution in original post

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2 REPLIES 2

‎09-07-2020 01:04 PM - edited ‎09-07-2020 01:05 PM

HP Recommended

@Ravi480000,

Until someone reports a solution, I would change the power settings. Set sleep to "never", and set turn off display to 20 or 30 minutes.   These are my personal settings as shown below.

wb2001_0-1598382357222.png

 

 

 

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
Was this reply helpful? Yes No

‎09-20-2020 10:55 AM

HP Recommended

Installed one of the later driver versions of

Driver Provider: Advanced Micro Devices
Driver Date: 5/15/2020
Driver Version: 26.20.15029.27017

from download available at

https://www.amd.com/en/support/graphics/radeon-400-series/radeon-rx-400-series/radeon-rx-480

and now display is waking up reliably after sleep.

 

However, sometimes, on wakeup on the windows login screen, any key press on the keybaord, such as attempt to enter password is not recognized by Windows. Workaround for this problem is to put the computer to sleep

again and this time hitting a key will not wake it up. Instead, you have the wakeup the system by pressing the

power button for a moment.  When the system wakes up for the second time, key press does get recognized.

Was this reply helpful? Yes No
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