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HP Recommended
HP Pavilion Gaming - TG01-0023w
Microsoft Windows 10 (64-bit)

This concerns an HP Pavilion Gaming - TG01-0023w

Recently it started BSODing with an IRQL_NOT_LESS_OR_EQUAL error. Hoping to resolve this issue, I removed all devices. Didn't help. Ran through various options in the WIndows boot assistant: specifically, backing out of recent updates, trying to let Windows fix the problem, etc. Still nothing worked. In the end I chose the final option to reset the computer, saving my documents, etc.

Now when I turn on the computer there is absolutely no video output. Since there is an onboard VGA and HDMI output which are covered up, I hoped that I would get something on those ports. But also, absolutely nothing. The computer does start. That is a light comes on, the fans power on, but other than that nothing.

Any ideas about what else I could try?

Thanks!

12 REPLIES 12
HP Recommended

- it's a tower -

 

HP Recommended

Alas, none of those solutions helped. FYI, this is a tower and not a laptop.

BTW, for all of these suggestions I used the installed video card and not the on-board VGA or HDMI output ports.

HP Recommended

- absolutely no video output -

HP Recommended

Dude! There is no video output. I wish I could get to a point where I could enter any command.

HP Recommended

Hello @cavaughan 

 

Remove and reconnect:

- graphics card ( check slot for dust/dirt )

- RAM ( check slot for dust/dirt )

- drives

- all connectors to motherboard

- CR2023 battery

- remove power cable, press and hold power button for 30 seconds

 

Try again...

 

Please report your results

HP Recommended

Done everything except disconnecting everything from the motherboard. I'll let you know if that helps in any way.

HP Recommended

Nothing worked, unfortunately. One thought of course was that maybe the monitor wasn't working, although it reports that there is no signal. But connecting it to a different computer proved it was working fine. I'm wondering if it's the Geforce graphics card that has the problem? But then since there is a VGA and HDMI output on the motherboard, shouldn't one of them work? Both of those, however, do have covers on them to inhibit one from using them. Of course I've tried both, but no signal from them either.

HP Recommended

Hello @cavaughan 

 

(1) Remove graphics card

(3) Test with internal graphics output, Check BIOS to enable <on-board graphics card> ...

(3) Borrow a suitable graphics card from a friend/neighbor to test it in your computer.

 

Please report your results

 

HP Recommended

hi

https://support.hp.com/au-en/document/c06693646

sorry, check this model with the processor so well

AMD Ryzen™ 5 3500

it can't handle video, motherboard built-in ports, so shouldn't be able to be used

AMD Ryzen 5 3400G, 3.7 GHz Base frequency, up to 4.2 GHz burst frequency, 4 MB cache, Quad core (Picasso)
65 W
Radeon Vega 11 Graphics
AMD Ryzen 3 3200G, 3.6 GHz Base frequency, up to 4.0 GHz burst frequency, 4 MB cache, Quad core (Picasso)
65 W
Radeon Vega 8 Graphics
AMD Athlon 300UGE, 3.6 GHz Base frequency, 4 MB cache, Dual core (Picasso)
65 W
Radeon Vega 3 Graphics
AMD Ryzen 5 3500, 3.4 GHz Base frequency, up to 4.1 GHz burst frequency, 16 MB cache, Hexa core (Matisse)
65 W
NA
AMD Ryzen 7 3700X, 3.6 GHz Base frequency, up to 4.4 GHz burst frequency, 32 MB cache, Octa core (Matisse)
65 W
NA

 

so only chance to try another graphics card indeed
Not worth replacing the CPU if it's the motherboard that's broken

 

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