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- Gaming Desktops
- No video output

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08-03-2022 12:47 PM
This concerns an HP Pavilion Gaming - TG01-0023w
Recently it started BSODing with an IRQL_NOT_LESS_OR_EQUAL error. Hoping to resolve this issue, I removed all devices. Didn't help. Ran through various options in the WIndows boot assistant: specifically, backing out of recent updates, trying to let Windows fix the problem, etc. Still nothing worked. In the end I chose the final option to reset the computer, saving my documents, etc.
Now when I turn on the computer there is absolutely no video output. Since there is an onboard VGA and HDMI output which are covered up, I hoped that I would get something on those ports. But also, absolutely nothing. The computer does start. That is a light comes on, the fans power on, but other than that nothing.
Any ideas about what else I could try?
Thanks!
08-04-2022 09:52 AM
Hello @cavaughan
Remove and reconnect:
- graphics card ( check slot for dust/dirt )
- RAM ( check slot for dust/dirt )
- drives
- all connectors to motherboard
- CR2023 battery
- remove power cable, press and hold power button for 30 seconds
Try again...
Please report your results
08-08-2022 10:52 AM
Nothing worked, unfortunately. One thought of course was that maybe the monitor wasn't working, although it reports that there is no signal. But connecting it to a different computer proved it was working fine. I'm wondering if it's the Geforce graphics card that has the problem? But then since there is a VGA and HDMI output on the motherboard, shouldn't one of them work? Both of those, however, do have covers on them to inhibit one from using them. Of course I've tried both, but no signal from them either.
08-08-2022 11:40 AM
Hello @cavaughan
(1) Remove graphics card
(3) Test with internal graphics output, Check BIOS to enable <on-board graphics card> ...
(3) Borrow a suitable graphics card from a friend/neighbor to test it in your computer.
Please report your results
08-09-2022 11:17 AM
hi
https://support.hp.com/au-en/document/c06693646
sorry, check this model with the processor so well
AMD Ryzen™ 5 3500
it can't handle video, motherboard built-in ports, so shouldn't be able to be used
AMD Ryzen 5 3400G, 3.7 GHz Base frequency, up to 4.2 GHz burst frequency, 4 MB cache, Quad core (Picasso) | 65 W | Radeon Vega 11 Graphics |
AMD Ryzen 3 3200G, 3.6 GHz Base frequency, up to 4.0 GHz burst frequency, 4 MB cache, Quad core (Picasso) | 65 W | Radeon Vega 8 Graphics |
AMD Athlon 300UGE, 3.6 GHz Base frequency, 4 MB cache, Dual core (Picasso) | 65 W | Radeon Vega 3 Graphics |
AMD Ryzen 5 3500, 3.4 GHz Base frequency, up to 4.1 GHz burst frequency, 16 MB cache, Hexa core (Matisse) | 65 W | NA |
AMD Ryzen 7 3700X, 3.6 GHz Base frequency, up to 4.4 GHz burst frequency, 32 MB cache, Octa core (Matisse) | 65 W | NA |
so only chance to try another graphics card indeed
Not worth replacing the CPU if it's the motherboard that's broken
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