OMEN 30L Desktop PC GT13-1000a black screen after BIOS-Update but PC is running

[Grex]

Hello everybody,

Two days ago I made a HP BIOS Update and Windows Update. I did it over night and I was really confused since the computer was not turn off after the update. 

I have already tried the common issue fixes on the HP Website like Windows + B and turn on the computer or CMOS Reset but nothing would work.

I hope someone can help me because I don‘t have the possibility to contact the HP-Support cause the HP website says that there is no option for support in my region. 

I‘m really disappointed about the this annoying problem because the PC was really expensive.

[ub6424]

Hello @Grex 

(1) Use (another Windows computer) to create <USB flash drive>

HP Consumer Desktop PC BIOS Update

F.13 Rev.A

13.7 MB

May 5, 2022

Download

Follow --->>> BIOS Recovery Reinstall with USB

( This tutorial uses a notebook.. The method also works for a desktop computer! ) 

(2) Repeat reflash procedures:

• windows + b <USB flash drive> not connected
• windows + v <USB flash drive> not connected
• windows + b <USB flash drive> connected
• windows + v <USB flash drive> connected 

Keep me updated

Kind regards

[Grex]

Hello @Ub6424,

Unfortunately this also doesn‘t work because my PC does not recognize the keyboard and so I could not do make the key combination.

Another problem is that it is not possible for me to make a USB flash drive because after double-click the bios update file and installing the exe file as shown in the video, there is no window where I can choose a USB Device.

I‘m really upset, because my PC worked really well but after one BIOS update the whole PC is not working.

[ub6424 · Accepted solution]

Hello @Grex 

Recommendation and solution

(1) HP warranty valid -> Contact HP Support for service repair

or

(2) HP warranty expired:

The BIOS can be reflashed with a "programmer" by a professional computer (chip level) repair store. But there is no guarantee that the computer will continue to work 100% after that.

Give it a try ...

Kind regards

[Grex]

@Ub6424

I will try and thank you for your advice.

[ub6424]

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@Grex wrote:

@Ub6424

I will try and thank you for your advice.

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You're welcome !

Keep me updated

Good luck