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11-08-2020 10:53 AM
Product: HP OMEN 30L Desktop
Operating System: Microsoft Windows 10 (64-bit)
I know there have been a few posts on this topic, but as of Friday my computer's internal lights no longer work. The RGB on the video card however, works perfectly fine. My computer is about a month old.
I have tried resetting my computer, completely erasing and starting from a fresh install of windows, the Omen Command Center, and Omen Control as well. I've even gone as far as disconnecting and re-connecting the lights to the small panel in the lower right hand side of the chassis where (I believe) they get controlled from. I've gone into the system devices and tried to find them there, no luck.
Are there any fixes to this problem?
2 REPLIES 2
11-28-2020 02:40 PM
Hi@coltonel, Welcome to the HP Support Community! Request you to follow the below troubleshooting steps for Omen Keyboard light doesn't work:
Do a BIOS update, but if you have - pressing F5 will turn it back on.
However, If F5 does not resolve the issue, then make sure your OMEN is up to date using the HP Support document Using HP Support Assistant (Windows 10).
You may also try this YouTube video for more details: Click here
I have a few links that should help you download and install the HP System Event Utility which should get you back up and illuminated in the right colors once the Omen Control is installed:
The link for the System Event Utility: Click here
Omen Controller: Click here
Hope this helps! Keep me posted.
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11-29-2020 11:31 AM
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