• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎04-12-2022 02:07 PM

HP Recommended
Product: OMEN 40L Desktop PC GT21-0000a (3G5Y9AV)
Operating System: Microsoft Windows 11

I received my OMEN 40L (5800x/3080) just over a week ago and whilst everything works as expected when the 'Balanced' power mode is selected in the OMEN Gaming Hub, I'm noticing issues if I then change to the 'Performance' power mode. In Total war Warhammer for example there is lag and the sound becomes choppy, issues which are not present if I play it using the balanced power mode. I decided to do some further investigation using Cinebench and 3D Mark with the results summarised below:

 

CINEBENCH

CPU (Multi Core)

10 min Balanced power mode - 14141 / 30 min Balanced power mode - 13993
10 min Performance power mode - 1498 / 30 min Performance power mode - 1506

 

CPU (Single Core)

Balanced power mode - 1579
Performance power mode - 1572

 

3DMARK

Time Spy Balanced power mode - GPU Score 16939 / CPU Score 10340
Time Spy Performance power mode - GPU Score 5422 / CPU Score 1486

 

As you can clearly see the scores are remarkably different in both programs if I use the performance power mode in the gaming hub apart from the CPU single core test in Cinebench which gave almost the same result. I'm not an expert by any means but could it be that in performance mode the CPU is being locked to a single core? Any help or advice would be much appreciated, if I have to never use the performance mode then so be it but this shouldn't be the case on a brand new system.

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.