cancel
Showing results for 
Search instead for 
Did you mean: 
Julleeks
Level 1
8 7 0 0
Message 1 of 25
493
Flag Post
HP Recommended

OMEN X 900-085na: New Omen Command Center Not Working

Omen X 900-085na
Microsoft Windows 10 (64-bit)

I have recently discovered the new update for Omen Command Center on my PC. As a result, I downloaded it and launched it for the first time.

Firstly, upon launching, they only option showed was Game Stream. However, I decided to still continue with the sign in process in the application.

 

Once completing the sign in, it tried connecting to my old OMEN device, and gave me a walkthrough of the client user interface.

Therefore, I need assistance in making the app recognise my PC as the host OMEN, and allow the lighting to be controlled, as well as the game stream to work. I don't understand why this isn't working, as I can't find anyone else with the same issue...

 

PLEASE HELP ME

24 REPLIES 24
Level 15
Level 15
11,083 10,894 1,121 3,232
Message 2 of 25
461
Flag Post
HP Recommended

OMEN X 900-085na: New Omen Command Center Not Working

HEllo @Julleeks

 

When you open the Omen Command Center, down on the bottom right corner, what is the version number?

0 Kudos
Julleeks
Level 1
8 7 0 0
Message 3 of 25
295
Flag Post
HP Recommended

OMEN X 900-085na: New Omen Command Center Not Working

It says v.6.2.3.0

 

 

0 Kudos
Level 15
Level 15
11,083 10,894 1,121 3,232
Message 4 of 25
293
Flag Post
HP Recommended

OMEN X 900-085na: New Omen Command Center Not Working

@Julleeks

Its been a month and a half since I asked for the version number.

What is the issue at this time? Are the functions of the OCC not working now? Is it only offering Game Stream but not working?

 

0 Kudos
Julleeks
Level 1
8 7 0 0
Message 5 of 25
290
Flag Post
HP Recommended

OMEN X 900-085na: New Omen Command Center Not Working

Yes it is still only offering the Game Stream option and nothing else. 


 

0 Kudos
Level 15
Level 15
11,083 10,894 1,121 3,232
Message 6 of 25
282
Flag Post
HP Recommended

OMEN X 900-085na: New Omen Command Center Not Working

Type Services in the Search bar (Cortana) and hit the Enter key.

In the Services window, scroll down to HP Omen HSA and change the startup type to Automatic.

Then click on the Start button in the top left corner.

You might have to reboot the PC to get it to work.

Then open the Omen CC and see if its working now.

0 Kudos
Julleeks
Level 1
8 7 0 0
Message 7 of 25
280
Flag Post
HP Recommended

OMEN X 900-085na: New Omen Command Center Not Working

I can't see anything that says HP Omen HSA in the Services window

0 Kudos
Level 15
Level 15
11,083 10,894 1,121 3,232
Message 8 of 25
277
Flag Post
HP Recommended

OMEN X 900-085na: New Omen Command Center Not Working

It should look like this...

HSA.JPG

 

If you dont, Im not sure whats going on. Is Windows fully updated?

0 Kudos
Level 15
Level 15
11,083 10,894 1,121 3,232
Message 9 of 25
274
Flag Post
HP Recommended

OMEN X 900-085na: New Omen Command Center Not Working

Also is your bios version F.23?

You can see what it is in the HP Support Assistant.

0 Kudos
Julleeks
Level 1
8 7 0 0
Message 10 of 25
273
Flag Post
HP Recommended

OMEN X 900-085na: New Omen Command Center Not Working

I can't see it. 

Btw my computer is fully updated and my BIOS is F.23

2018-10-17 (2).png

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation