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OMEN X 900-085na: New Omen Command Center Not Working

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Omen X 900-085na
Microsoft Windows 10 (64-bit)

I have recently discovered the new update for Omen Command Center on my PC. As a result, I downloaded it and launched it for the first time.

Firstly, upon launching, they only option showed was Game Stream. However, I decided to still continue with the sign in process in the application.

 

Once completing the sign in, it tried connecting to my old OMEN device, and gave me a walkthrough of the client user interface.

Therefore, I need assistance in making the app recognise my PC as the host OMEN, and allow the lighting to be controlled, as well as the game stream to work. I don't understand why this isn't working, as I can't find anyone else with the same issue...

 

PLEASE HELP ME

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Level 15
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Message 2 of 25
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HEllo @Julleeks

 

When you open the Omen Command Center, down on the bottom right corner, what is the version number?

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It says v.6.2.3.0

 

 

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Level 15
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@Julleeks

Its been a month and a half since I asked for the version number.

What is the issue at this time? Are the functions of the OCC not working now? Is it only offering Game Stream but not working?

 

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Yes it is still only offering the Game Stream option and nothing else. 


 

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Level 15
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Message 6 of 25
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Type Services in the Search bar (Cortana) and hit the Enter key.

In the Services window, scroll down to HP Omen HSA and change the startup type to Automatic.

Then click on the Start button in the top left corner.

You might have to reboot the PC to get it to work.

Then open the Omen CC and see if its working now.

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I can't see anything that says HP Omen HSA in the Services window

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Level 15
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It should look like this...

HSA.JPG

 

If you dont, Im not sure whats going on. Is Windows fully updated?

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Level 15
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Message 9 of 25
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Also is your bios version F.23?

You can see what it is in the HP Support Assistant.

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I can't see it. 

Btw my computer is fully updated and my BIOS is F.23

2018-10-17 (2).png

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