OMEN by HP - 15-dc0014tx cant detect second screen

[lorad83]

Hi i just bought this laptop and trying to connect second screen through hdmi but it wont detect it. screen works on other laptop. pressed windows button and p says your pC cant project to another screen try reinstalling the driver or using a different video card. what drivers do i need to install and or how do i use a different video card?

[Jeet_singh]

@lorad83,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post that you are having issues related to second screen not being detected on your HP notebook. Don't worry we'll work together to help you find a solution.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any software or hardware changes on the PC before the issue started?

Are you trying to set it up for the first time or When was the last time it worked?

Have you tried to check the physical connections? Have you tried swapping the cables?

Did you try to update the drivers either using Windows update or using HP Support Assistant?

In the meantime, let's try these steps here: 

Let's start off by performing a Hard reset on the notebook: 

Before power resetting your computer, do the following:

1. Disconnect or remove all peripheral devices. Start up the laptop and test the computer by itself, and then reconnect one peripheral device at a time.

2. Turn over the computer and look for a battery compartment door.

   • If there is a battery compartment, use the steps in Reset a laptop with a removable battery.

   • If there is no battery compartment, use the steps in Reset a laptop with a sealed or non-removable battery.

Next thing, I would suggest here is to Run Windows Updates troubleshooter -

Download and install the troubleshooter from this link.

Now try to perform Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

If the issue persists, I would suggest here is to uninstall the display drivers on your PC from device manager.

Right-Click on start button> click device manager> expand display adapters>then select the display drivers that are listed and right-click on it and uninstall the drivers.

Check the box that states delete the software for this device.

Now restart the computer and then update the Bios, Chipset, graphics drivers on your PC either from our HP support website, using this link or download it using HP Support Assistant

Download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

For more details, please follow the steps suggested in the support document for - HP Notebook PCs - Connecting a Monitor, Projector, or TV (Windows 10, 8, 7)

Alternatively, you can go through this support link: HP PCs - Troubleshooting HDMI Display and Sound Issues (Windows 10, 8, 7)

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.