ONE LED LIGHT NOT WORKING ON NEW OMEN DESKTOP

[wclark_72]

Just received my new Omen Desktop PC and one of the two LED strips on the front panel is not working. Any suggestions, dont really want to have to send it back for just this issue

[Chimney_83]

Greetings @wclark_72,

Welcome to HP Forums and thanks for the post. 

I see you just received a new Omen Desktop and one of the light strips is not responding. I will be glad to help. 

Did you make any changes on the computer (did you add any new hardware)?

If you are comfortable to open the computer. Recommend you to check the cable that powers the light strip. Click here for assistance (Select Desktop and workstation then select Omen and then select your model.)

Then you will have the option to select service procedures.

Under the service options, select front LED. 

Follow the procedure to check the cable connections. 

If the issue persists or if you are not comfortable to open the computer, please contact our phone support for the service options.

Let me know if this helped. 

If the information I've provided was helpful,
Give us some reinforcement by clicking the "Accepted Solution and Kudos buttons,
That’ll help us and others see that we’ve got the answers!
Good Luck.

[wclark_72]

Hi, Thanks for the reply but where you say click here, there is no link.. Could you please repost link. Thanks

[Chimney_83 · Accepted solution]

Thanks for the reply, I have updated the link, please click here as well for assistance. The link might ask you create an HP Account, please do so if prompted. 

Let me know if this helped. 

If the information I've provided was helpful,
Give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,
That’ll help us and others see that we’ve got the answers!
Good Luck.

[wclark_72]

One of the wires was unplugged. All working now. Thank you

[Resolv_S]

Hi@wclark_72,

Thanks for the response.

Glad to hear that the issue is resolved.

You can reach out to HP Support Forums for any support needs on your HP products in the future as well.

New year wish to your and Happy holidays

Happy posting. Cheers.

Resolv_S

Glad to help you. I work for HP

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[engr146]

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