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‎02-20-2021 12:12 PM

HP Recommended
Product: Omen 25L
Operating System: Microsoft Windows 10 (32-bit)

Hi, I have a Omen 25L Gaming pc. 

2060 Gpu

i5 Cpu

 16gb memory.

 

I’ve started having no end of issues today.... 

starts up fine. 
normal web browsing /emails / YouTube etc is fine. 
The issue is when I load up/play a game. 
it just turns off. 
when I check the reliability history log 

im getting DWM.EXE issues

Livekernalevent issues 

0x0000007e issues...

 

I have reset the pc, both hard and soft resets. 
still the same.

I have rolled back/updated the gpu drivers. Still the same. 

2 REPLIES 2

‎02-20-2021 07:50 PM

HP Recommended

I think that is a storage or a driver related issue. And as you are saying that you already reset the PC, maybe a storage? Is there a way to run some diagnostics of the drive that you have your games one, is that the main Windows drive and how much space do you have left on it? 

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‎02-21-2021 02:43 AM

HP Recommended

Both the SSD & HDD are lest that 50% full. 

it seems to crash when the GPU is under stress. 

I loaded up fortnite and the GPU hit 96% usage according to the omen control centre. 
Then the PC crashed. 

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