• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
OMEN 25L Desktop PC GT12-1000a (ID 1Z1C0AV)

After updating my Omen 25L using windows update - there was a new bios or firmware installed. Since this was installed, my desktop wont boot - the fans and lights come on, but the screen doesnt. Tried the windows+B trick - nothing is working.  This was an official HP update from windows update.

1 REPLY 1
HP Recommended

Hi

 

Contact HP Support at this link:

 

https://support.hp.com/us-en/contact/help/desktop 

 

for factory service if in warranty and you cannot recover the BIOS using all options at this site:

 

https://support.hp.com/us-en/document/c04126730 

 

I have no idea if HP would cover this if you are in warranty. It is best to avoid automated BIOS updates from either Microsoft or HP.

 

The fixes if the MB is cooked and you can't recover the BIOS are: reprogram the BIOS chip, replace the BIOS chip, or replace the MB.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.