• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Locked

‎12-08-2023 05:23 PM - edited ‎12-08-2023 05:42 PM

HP Recommended
Product: Omen 27q

I bought 2 Omen 27q monitors around half a year ago and they have been working great up until today. My primary monitor appears to have spots with scanlines that appear to show a frame of my monitor from a few hours ago. I tried factory resetting, and i unplugged it from my computer to see if it was somehow an issue with my computer. The lines are still there even after trying both of these things, and i now dont know what to do about it. I have attached some pictures of what this visual issue looks like. (the secondary monitor still works perfectly fine)

Update: The issue seems to come and go as it went away when i hit send after being stuck on my screen for about an hour, but it did happen earlier and went away, but it had fixed itself just by turning the monitor on and off again. I dont know whether to be concerned about this though, as it has happened twice in a few hours and i have not had it happen before today.20231208_185849.jpgimage.png

Tags (1)
Category:
5 people had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.