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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
OMEN 30L Desktop PC GT13-1000a (207P6AV)
Microsoft Windows 10 (64-bit)

Hello HP Community,

I'm encountering a perplexing issue with my HP desktop, specifically during certain gaming scenarios. While it runs smoothly on games like League of Legends and Valorant, it consistently crashes with others, such as GTA 5 and CS2. This pattern occurs around 10-15 minutes into gameplay, where the fans suddenly ramp up to full speed, the screen goes black, and I find myself back at the Windows login screen.

Steps I've undertaken to resolve this:

  1. Reinstalled Windows 11 and also tried reverting to Windows 10.
  2. Thoroughly cleaned the PC to eliminate dust accumulation.
  3. Updated all drivers to the latest versions.
  4. Conducted stress tests on the GPU, CPU, and memory, which did not result in crashes.
  5. Monitored temperatures: CPU peaks around 80°C, GPU around 60°C during gameplay.

My setup includes a 750W PSU, an RTX 3080 GPU, and an AMD Ryzen 7 5800X 8-Core CPU.

Given these observations, I'm at a loss for what might be causing these specific games to crash. I'd greatly appreciate any insights or suggestions from this knowledgeable community. Could this be a hardware issue, or perhaps something related to the game settings or system compatibility? Your expertise and advice would be immensely helpful in troubleshooting this issue.

Thank you in advance for your assistance!

Best regards

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I have ultimately resolved the issue I was facing.

The initial step I took was to replace the thermal paste on the GPU, but this proved to be a temporary fix as the PC soon crashed again.

Upon closer inspection, I noticed that the PSU cable connecting to the GPU was a split type, with an 8-pin connector branching into two 6-pin connectors, both of which were required to power the GPU. This led me to suspect that the single cable might not be delivering sufficient voltage to the GPU. To address this, I connected an additional 8-pin cable to the PSU and used one 6-pin connector from each of the two cables to plug into the GPU. To my relief, this completely resolved the issue, and there have been no further crashes.

For those experiencing similar problems, consider upgrading to a higher wattage PSU or simply adding an extra cable as I did.

Thank you Bill_To for your assistance over these past few days; it has been greatly appreciated.

Best regards,

View solution in original post

15 REPLIES 15
HP Recommended

Hi @Pløf 

 

Welcome to the HP Forum.

 

That is very strange.

 

Have you checked Windows Event Viewer logs for any critical errors around the time the PC restarts? Also check the reliability monitor for problems.

 

It sounds like the PC is restarting if you get the login screen after the screen goes black and the fans ramp up.

 

It looks like the PC is not blue screening. But verify the PC is set to not restart after a blue screen error. Check this Site for instructions.

 

Typical causes for this behavior are thermal or a power/voltage problem.

 

It could be the power supply or a MB voltage problem since your temps during stress testing look good.

 

What stress tests did you run?

 

I run Prime 95, FurMark, and MemTest86 to check system reliability.

 

Regards

HP Recommended

Hello @Bill_To,

I apologize for my delayed response. I've been awaiting the arrival of my new Noctua NH-U9S CPU Air Cooler. After installing it, I'm still concerned about the temperature readings. Despite the upgrade, the temperatures when running the stress test using AIDA64, Is still around the 92 degrees. I use Open Hardware Monitor for real-time temperature checks.

The issue persists where my PC restarts during intensive tasks, such as playing Grand Theft Auto. Notably, it seems to reboot when temperatures exceed 90 degrees, a threshold I've read can trigger such shutdowns.

What puzzles me is the inconsistency in performance across different games. For instance, League of Legends runs smoothly without causing any restarts, which leads me to speculate that this issue might be more about CPU temperature than power supply problems. I'm keen to hear your thoughts on this.

Best regards,

HP Recommended

Hi @Pløf 

 

No worries about response time.

 

I thought, per your first post, gameplay CPU temps were around 80C, graphics card temps were about 60C, which would be acceptable.

 

That is why I thought you might have a power delivery problem with the PSU or the MB.

 

Yes, 92C is kind of hot when running AIDA64. I have a 5900X with a 240 AIO LC. Have stress tested the PC using: Prime95, CineBench R20, AIDA64, 3DMark and others. My CPU temps hit around the high 70s to the low 80s depending on the test. Prime95 can push the temps to the mid 80s.

 

I have two front intake fans, one rear exhaust fan, the 240 AIO is exhausting heat out the top of the case. I also have a Radeon 6700XT

 

What TIM did you use when installing the Noctua cooler? The Noctua U9S is rated for the 5800X with low overclocking headroom.

 

Have you stressed the 3080 using something like FurMark? The 3080 can also run hot.

 

The PC should not restart at 92C when stress testing. The CPU might throttle to reduce heat. I would personally prefer to see CPU temps in the upper 70s to low 80s if possible.

 

Check this PCGamer article.

 

You have already done the following:

 

  1. Reinstalled Windows 11 and also tried reverting to Windows 10.
  2. Thoroughly cleaned the PC to eliminate dust accumulation.
  3. Updated all drivers to the latest versions.
  4. Conducted stress tests on the GPU, CPU, and memory, which did not result in crashes.
  5. Monitored temperatures: CPU peaks around 80°C, GPU around 60°C during gameplay.

It sounds like a thermal problem or a chassis air flow problem, maybe with the MB if not the CPU or the 3080, or a power delivery problem with the MB or the power supply.

 

Did you verify the PC is set to not restart if it is blue screening?

 

That's all I got, can't think of anything else.

 

Regards

HP Recommended

I recently conducted a stress test using FurMark, and interestingly, my PC did not shut down during the process. To ensure accuracy, I double-checked the system settings to confirm that the PC is programmed not to restart automatically. Despite this precaution, the PC eventually encountered an issue where it continued to run but displayed only a black screen, necessitating a manual shutdown and subsequent reboot.

Moving forward, I'm at a bit of a crossroads. I don't have access to a spare GPU for testing or replacement purposes. Notably, the temperature readings were quite low when the system restarted.

Given these circumstances, what would you suggest as the next step in troubleshooting this issue?

 

Please note that I've currently removed the side panel for testing purposes. Despite this, the PC continues to shut down unexpectedly.

HP Recommended

Stress tested again for quite some time I would say.

If I were playing games, such as GTA, the PC would have restarted. However, it remained stable throughout this recent stress testing period. I'll share a picture of the results for further analysis.hardware_test.PNG

HP Recommended

Hi @Pløf 

 

Have you checked Windows Event Viewer logs for any critical errors around the time the PC restarts or when you just lost video? Also check the reliability monitor for problems.

 

What were you doing on the PC when you lost video?

 

Unfortunately, you will have to swap in some known good components at this point. I would also run the PC in minimum config for a while (try one stick of memory, one at a time, in each memory slot, CPU, system drive, and current graphics card). Disconnect unnecessary peripherals.

 

You are probably looking at trying a different power supply, graphics card, and CPU.

 

Same problem after swapping in the above components, one at a time, would suggest a flaky MB.

 

I don't know for sure but I am still thinking you have a clean power delivery problem somewhere in the system.

 

Regards

HP Recommended

Isn't it peculiar that I can successfully run stress tests on the memory, CPU, and GPU without any issues, yet when I launch GTA, my PC restarts? This seems strange to me, considering that the stress tests should theoretically be more demanding than the game.

HP Recommended

Hi,

 

What about the recent loss of video. Where you online when this happened? Are the system restarts only happening when you are online?

 

So, maybe you have a network adapter problem or network adapter driver probem

 

This would be very unusual if this is the problem. I would not expect to see a system restart when having a network problem.

 

The game might crash but the system should not restart.

 

I don't know.

 

Regards

HP Recommended

Hi @Pløf 

 

You have an unusual problem that is very difficult to diagnose in a Forum.

 

I have seen PCs do weird things caused by a faulty power button. I'm not saying this applies in this case.

 

You may have to swap in components yourself, or install your components in a different MB, or have a local PC Tech check the system.

 

Regards

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