• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
HP Recommended
OMEN 30L Desktop PC GT13-1000i (1S3R9AV)
Microsoft Windows 11

Hello,

I bought the computer a year ago with the intent to start gaming again but have barely used it.

HP4.png

A couple days ago I started playing around and installed games and when I started playing I was really shocked how noisy it is.

I have some videos with how loud it sounds but could not figure out how to upload here.

I checked my warranty and it expires today so that is terrible. No idea if the problems that I have are covered by warranty or not.

All my drivers are updated, everything is up to date and not getting any fails on any of the HP tests that I tried but the performance is also lower than expected.

 

In 3D Mark Demo I got 16500 points and that is way below their average for a similar system

Tried UserBenchmark.com after that and it was even worse, overall 29 percentile....se below pictures.

The system is original, no change, no overclocking, no nothing. 

Is this normal? What can I do? 

Not sure if the 2 problems are related or not but they might if insufficient cooling is leading to poor performance.

For such an expensive computer I can not help but feel disappointed.

TY!

HP.png

HP2.png 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @RawRaw 

Sorry to hear that you are having problems ... I would like to help you.

 

Please follow instructions ...

 

(1Download and install BIOS Update

HP Consumer Desktop PC BIOS Update (ROM Family SSID 886C)

F.15 Rev.A13.0 MBMar 14, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"


(2Reboot

(3Let BIOS be installed until it's completely done !

(4Download and Install/Update

Intel Chipset Installation Utility and Driver

10.1.34.10 Rev.B0.5 MBSep 30, 2021Download

Intel Dynamic Tuning Driver

8.7.10700.22502 Rev.C15.1 MBMar 13, 2022Download

Intel Management Engine Interface (MEI) Driver

2102.100.0.1044 Rev.B17.1 MBApr 22, 2021Download

Intel Serial IO Driver

30.100.2129.8 Rev.C0.7 MBMar 14, 2022Download


(5Reboot and test

(6) Download and install

NVIDIA GeForce Driver for VR

30.0.14.7262 Rev.D936.1 MBMar 15, 2022Download

Realtek High-Definition (HD) Audio Driver

6.0.9239.1 Rev.B30.3 MBMar 15, 2022Download

HP PC Hardware Diagnostics Windows

1.8.1.0 Rev.A339.2 MBMar 10, 2022Download

 

(7) Run <HP PC Hardware Diagnostics Windows>

--->>> Perform <all> tests

 

(8Please report your results ( error messages, take pictures )

View solution in original post

3 REPLIES 3
HP Recommended

Hello @RawRaw 

Sorry to hear that you are having problems ... I would like to help you.

 

Please follow instructions ...

 

(1Download and install BIOS Update

HP Consumer Desktop PC BIOS Update (ROM Family SSID 886C)

F.15 Rev.A13.0 MBMar 14, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"


(2Reboot

(3Let BIOS be installed until it's completely done !

(4Download and Install/Update

Intel Chipset Installation Utility and Driver

10.1.34.10 Rev.B0.5 MBSep 30, 2021Download

Intel Dynamic Tuning Driver

8.7.10700.22502 Rev.C15.1 MBMar 13, 2022Download

Intel Management Engine Interface (MEI) Driver

2102.100.0.1044 Rev.B17.1 MBApr 22, 2021Download

Intel Serial IO Driver

30.100.2129.8 Rev.C0.7 MBMar 14, 2022Download


(5Reboot and test

(6) Download and install

NVIDIA GeForce Driver for VR

30.0.14.7262 Rev.D936.1 MBMar 15, 2022Download

Realtek High-Definition (HD) Audio Driver

6.0.9239.1 Rev.B30.3 MBMar 15, 2022Download

HP PC Hardware Diagnostics Windows

1.8.1.0 Rev.A339.2 MBMar 10, 2022Download

 

(7) Run <HP PC Hardware Diagnostics Windows>

--->>> Perform <all> tests

 

(8Please report your results ( error messages, take pictures )

HP Recommended

Thank you for trying to help @Ub6424!

Followed some of the steps, installed the new BIOS and newer Inter drivers and now I'll do some tests to see the results.

 

Good or bad I realize now that the case size, shape and ventilation (or lack of) is the biggest problem here and I've accepted that changing the case is provably the only solution to my noise and performance problem.

HP Recommended

You're welcome !

Good luck

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.