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Microsoft Windows 11

Hi I need help. You I have a Omen 30l with 64GB ram and a Ryzen 9  3900X with GTX 1070 graphics card (Motherboard is a Hana one), On pressing the power button all that happens is the power light just keeps blinking No boot up... I have tried keeping the button pressed of 30 secs then plug in the power cable but still no luck getting this compute to boot up. I even have tried using a  Ryzen 5 5600G and Ryzen 7 5800X but to no Vail.. Motheboad is fine and the CPU does warmup.

3 REPLIES 3
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Hi @britlord
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing issues with your HP  Omen 30l desktop wherein it does not boot.


Please follow the steps listed below:
Step 1: Hard Reset
- Press and hold the power button to power off the PC.
- Disconnect all cables and devices from the PC. Also, disconnect the power cable. 
- Press and hold the power button of the PC for 10 seconds and then release it.
- Reconnect, the power cable, keyboard, and the mouse and power on the PC.
If the issue persists, then follow the next step.

 

Step 2: Restore BIOS Defaults
Please follow the steps in this document.

 

Let me know if this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Rainbow23 - HP Support.
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OK  I will do. However I was told that the Computer must have the original CPU to boot (It was a Ryzen 5 5600x) I bought the Hana board without the CPU, so I bought a Ryzen 9 3900x instead,  is that true because hana boards support Ryzen 9 5900x too,  is it just a Bios step up  problem. The motherboard is working and the CPU does get hot..

HP Recommended

Hi @britlord

Thank you for replying to us.

 

If the issue persists after reset, then I suggest that you contact HP Service Center in your location from this link: https://support.hp.com/us-en/service-center 
Note: Select your country from the dropdown,  enter the city or postal code, select the product, change the radius, and click on search to locate the nearest HP Service center near your location.

 

Hope this helps.
Take care and have a good day.

Rainbow23 - HP Support.
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