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rmm3
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Omen 30l Crashes When Playing Games

HP Recommended
Omen 30L
Microsoft Windows 10 (64-bit)

Just bought an Omen 30l with 16gb of ram and rtx2060 with a ryzen7 3700x.  It worked for about a month and now crashes when we try to play any games more demanding than roblox.  HP wants us to re-install windows 10 and to see if that works. We have been told this could be a power supply issue form other advice boards.  Any advice?

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hwsense
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Do you monitor your temperatures, check what is the max temps during gaming on both CPU and GPU. I know from experience that the air cooling solution that is probably on the 3700x is not very good. 

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Prométhée
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@rmm3 wrote:

 HP wants us to re-install windows 10 and to see if that works. We have been told this could be a power supply issue form other advice boards.  Any advice?


Hello,
the pc is recent, it is a usual procedure to check if it is hardware or software!
The computer turns off in game, it usually means an overheating problem.
over time the computer can accumulate dust, but if less than a month it should not be too dirty, check anyway!
Otherwise, do what support asks and test, if you still have the same problem, you will need to use the warranty


Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem >

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Warning
If you have to do certain manipulations, it is at your own risk, think carefully before acting!
If you don't think you can, get help, or go to a professional





Desktop-Knowledge-Base
happy New Year
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buckmcpunch
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This started happening for me this week as well. I purchased mine late December. I worked with support for a few hours and am currently waiting to send it in for repair at HP. Very frustrating that it would start happening only a month after purchasing.

From what it seems it might be the PSU :(. 

 

Let me know if you find any fixes!

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