• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎03-05-2019 06:03 PM

HP Recommended
Product: Omen 870-224
Operating System: Microsoft Windows 10 (64-bit)

Hi! I recently have tried to upgrade my ram from 8 gb to 16 gb. 

I bought 2 8 gb stick as followed: https://www.bestbuy.com/site/corsair-vengeance-lpx-series-16gb-2pk-8gb-2-4ghz-ddr4-desktop-memory-bl...

 

I plugged both sticks into the available ram slots and only one is currently working. 

I tried switching both rams to different slots to see if it was the ram itself but both seem to be working fine.

I also tried starting up the computer with f2 to check bios and it says for the 2nd one that "Dimm: Not installed" and even upgraded my bios as well. Any help would be appreciated. Thank you.

1 person had the same question
2 REPLIES 2

‎03-05-2019 06:15 PM - edited ‎03-05-2019 06:16 PM

HP Recommended

Thats a problem with either the motherboard or the cpu. You can try and see if the stick that came with the computer will work in the second slot 

HP OMEN 7700 I7 1070 gtx
MSI GT73VRE TITAN
Was this reply helpful? Yes No

‎03-05-2019 07:01 PM

HP Recommended

I tried that as well and it didn't work 😕

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.