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‎11-29-2019 11:33 AM

HP Recommended
Product: Omen-875
Operating System: Microsoft Windows 10 (64-bit)

I just got an Omen-875 and it seems the PSU has some Passive feature whereby the fan will constantly start and stop when not under load (which is cool), only problem it it makes a clicking noise everytime it does this which is super annoying. Is there anyway to just make the PSU fan active all the time?

4 REPLIES 4

‎11-29-2019 07:13 PM

HP Recommended

@goodnamestakn , welcome to the forum.

 

What is the full model or product number of the computer? I need this information to review the specifications of it. Please don't furnish the Serial # or other personal information.  Here is a guide to help you find it.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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‎11-29-2019 07:58 PM

HP Recommended

4NM66AA

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‎11-29-2019 08:08 PM

HP Recommended

Thank you for the additional information, @goodnamestakn!

 

The symptoms that you describe don't seem to be normal to me.  Unfortunately, HP has not provided any information on the power supply unit (PSU) in their documentation.  I suggest contacting the seller to see what they have to say.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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‎11-29-2019 10:23 PM - edited ‎11-29-2019 10:31 PM

HP Recommended

You are saying it the PSU fan revs up when under load, but quiets down when not.

That is normal, but the clicking noise is not. A fan bearing would click constantly, but maybe a relay or something similar is failing.

 

 I'll second @old_geekster  idea to take it back to the seller for an refund or exchange.

If you cant, you will have to contact HP Support for a warranty issue.

Contact HP Worldwide | HP® Official Site

 

If any of this helps, just mark Old Geeksters post as Solved if you would please. It will help others searching for this issue also.

🙂

 

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