Omen Audio Control for Omen 45L Gaming Desktop PC

[Lean758]

Dear HP

I just bought the OMEN HP 45L PC which should contain the following sound-card: "5.1 Surround Sound OMEN Audio Control Support DTS:X® Ultra". --> can be found on your official HP website: https://www.hp.com/ch-de/shop/product.aspx?id=657s3ea&opt=uuz&sel=dtp#technical-details

Now, after seting up the PC I figured out, that the sound is just horrible. I don't have any other software on this device which allows me to set up the advertised surround sound, nor can I change any audio settings like equalizer etc.

It's just pure, flat sound. After searching for software I ended up finding this nice app: "OMEN audio control" which can be found in the web at microsoft store: https://apps.microsoft.com/store/detail/omen-audio-control/9P5ZF3QWZT2D?hl=en-us&gl=us

However, when launching the microsoft store app locally on my pc, I won't be able to find that app and when executed via the provided link, it will pop the error: 0x803FB005, unrecognized error occured.

I just finished reinstalling windows 11 completely on this PC, hence, no chance it is windwos at all.

Drivers are all up to date, HP assistant states that. As there is nothing else I can currelty do, I'm hoping you could help me out with my problem.

I have a gaming PC with terrible sound, cause I can't install any official OMEN Audio Software to deal with equalizer etc.

How, dear HP support, am I supposed to do that?

Best regards

[Bill_To]

Hi

I don't work for HP.

I can't answer all questions you have asked or provide a fix to your audio problem without suggesting you either buy a DAC and downstream amplifier or get: amplified speakers and subwoofer. Don't know what the SNR ratios on playback and recording are for the HP Realtek ALC3866. So amplifying reduced SNRs may not produce great audio output.

Premium Realtek audio now is ALC4080 at 120 SNR dB playback and 113 dB SNR recording. Also don't know if Realtek 3866 provides ASIO protocol.

Or try a discrete premium PCIe audio card. But some people have been having problems installing a PCIe audio card in the last generation HP gaming PCs; it is not detected by the motherboard. I have not seen a solution to the undetected audio card problem to date.

I opted to upgrade the speakers.

Unfortunately this stuff is not cheap.

My PC is my primary audio system. So I bit the bullet by investing in better amplified speakers.

[Prométhée]

hi

OMEN Audio Control with DTS:X® Ultra support

DTS Headphones: X Technology
By producing authentic and spatially accurate 3D sound from
any headset or earphone, this technology gives games, movies
and music a level of depth and immersion for the best
possible entertainment experience

This only applies with headphones, you did not specify if you are trying with speakers and what type?

https://h30434.www3.hp.com/t5/Desktop-Audio/DTS-Audio-Not-working/m-p/8201872

The OMEN Audio Control software must be installed with the audio driver
if you reinstalled windows 11 but updated with hp support assistant, it should be reinstalled
see this to try to find the omen sign

Audio control

https://support.hp.com/us-en/drivers/selfservice/omen-by-hp-45l-gaming-desktop-pc-gt22-0000i/2100827...

check  audio driver version and try

https://support.hp.com/us-en/drivers/selfservice/omen-by-hp-45l-gaming-desktop-pc-gt22-0000i/2100827...

Realtek High-Definition (HD) Audio Driver

6.0.9239.1 Rev.A

154.5 MB

Mar 10, 2022

Download

in the worst case, if you did an installation with microsoft media, something might be missing, you could try cloud recovery

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

https://support.hp.com/us-en/document/ish_4511095-4511141-16

657s3ea#uuz

Product is supported.

Create your Recovery Media by the following tool:

https://apps.microsoft.com/store/detail/hp-cloud-recovery-tool/9MTKS9PR7R3N?

[Bill_To]

Hi

Upgrade audio if you are not satisfied.

[Prométhée]

---

@Prométhée wrote:

hi

OMEN Audio Control with DTS:X® Ultra support

DTS Headphones: X Technology
By producing authentic and spatially accurate 3D sound from
any headset or earphone, this technology gives games, movies
and music a level of depth and immersion for the best
possible entertainment experience

This only applies with headphones, you did not specify if you are trying with speakers and what type?

https://h30434.www3.hp.com/t5/Desktop-Audio/DTS-Audio-Not-working/m-p/8201872

The OMEN Audio Control software must be installed with the audio driver
if you reinstalled windows 11 but updated with hp support assistant, it should be reinstalled
see this to try to find the omen sign

Audio control

https://support.hp.com/us-en/drivers/selfservice/omen-by-hp-45l-gaming-desktop-pc-gt22-0000i/2100827...

check  audio driver version and try

https://support.hp.com/us-en/drivers/selfservice/omen-by-hp-45l-gaming-desktop-pc-gt22-0000i/2100827...

Realtek High-Definition (HD) Audio Driver

6.0.9239.1 Rev.A

154.5 MB

Mar 10, 2022

Download

in the worst case, if you did an installation with microsoft media, something might be missing, you could try cloud recovery

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

https://support.hp.com/us-en/document/ish_4511095-4511141-16

657s3ea#uuz

Product is supported.

Create your Recovery Media by the following tool:

https://apps.microsoft.com/store/detail/hp-cloud-recovery-tool/9MTKS9PR7R3N?

---

so @Lean758   change, have you tried?