02-05-2018 05:16 PM
I bought this gaming desktop not even a week ago and everything worked fine. From the moment I first turned it on, through the set up and downloading some great games to play. This thing really impressed me. (Maybe because I'm new to PC gaming). Anyway, then I was looking to buy a DisplayPort to see if my gaming expirence would change some. So, I went to buy one at Staples, which I'm never going there again. I mean, i had a bad feeling already because it cost me almost 40$. I come home, pluged it in nice and snug and then i tried to turn on the computer and... NOTHING! I tried everything. I mean, it worked after a few reboots but when i put the computer to sleep or turned it off and try to turn it on, nothing would display on my moitor. Today really freaked me out because my computer didn't even turn on, like at all! I did some research for a couple of hours but nothing seemed to work. So then, after losing all hope, I switched back to HDMI and everything was fine again. It booted in less then 10 seconds, might I add. Now, I did try to reboot a couple of times after that and everything works. Okay so, my question is, should I be worried about the graphics card being faulty?
02-05-2018 07:15 PM
@Zoidberg, welcome to the forum.
When you say that you went to Staples and bought a DisplayPort, do you mean a DP cable? If so, it sounds like you definitely paid far too much for it. I would return it and buy one from Walmart or Amazon. I am wondering if they sold you an incorrect cable. I would definitely try another one before giving up.
If that doesn't work, I suggest contacting HP Customer Support for help. It is best not to let a problem go too long.
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HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink
HP Photosmart 7520 AIO
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