cancel
Showing results for 
Search instead for 
Did you mean: 
New member
2 1 0 0
Message 1 of 3
997
Flag Post

Omen DisplayPort problems

HP Recommended
2018 HP Omen (870-224)
Microsoft Windows 10 (64-bit)

I bought this gaming desktop not even a week ago and everything worked fine. From the moment I first turned it on, through the set up and downloading some great games to play. This thing really impressed me. (Maybe because I'm new to PC gaming). Anyway, then I was looking to buy a DisplayPort to see if my gaming expirence would change some. So, I went to buy one at Staples, which I'm never going there again. I mean, i had a bad feeling already because it cost me almost 40$. I come home, pluged it in nice and snug and then i tried to turn on the computer and... NOTHING! I tried everything. I mean, it worked after a few reboots but when i put the computer to sleep or turned it off and try to turn it on, nothing would display on my moitor. Today really freaked me out because my computer didn't even turn on, like at all! I did some research for a couple of hours but nothing seemed to work. So then, after losing all hope, I switched back to HDMI and everything was fine again. It booted in less then 10 seconds, might I add. Now, I did try to reboot a couple of times after that and everything works.  Okay so, my question is, should I be worried about the graphics card being faulty?

2 REPLIES 2
Level 15
Level 15
24,002 23,661 2,753 9,806
Message 2 of 3
Flag Post
HP Recommended

@Zoidberg, welcome to the forum.

 

When you say that you went to Staples and bought a DisplayPort, do you mean a DP cable?  If so, it sounds like you definitely paid far too much for it.  I would return it and buy one from Walmart or Amazon.  I am wondering if they sold you an incorrect cable.  I would definitely try another one before giving up.

 

If that doesn't work, I suggest contacting HP Customer Support for help.  It is best not to let a problem go too long.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.




Signature:


HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

Custom build: Corsair 750D Airflow (Full Tower); MSI MEG Z390 ACE; i9-9900K processor (OC'd 5.025); Corsair H150i cooler; Corsair Vengeance Pro 3200 memory ( 32 GB ); MSI RTX 2080 Gaming X Trio video card; MSI GH70 Immerse LED Headset; 3- Corsair QL140 RGB Fans w/Commander Pro and Lighting Node Core; Samsung 970 Pro 512 GB; Samsung 860 EVO 1 TB

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7855 AIO


**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

I am not an HP employee.


Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Yes, sorry, I meant DisplayPort cable.  I will return my current DP cable and buy another one somewhere else I guess. Thank you for the response!

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation