• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎09-16-2022 01:57 AM - edited ‎09-16-2022 02:30 AM

HP Recommended
Product: OMEN 45L Desktop GT22
Operating System: Microsoft Windows 11

Hi everyone,
I bought an Omen GT-22 that I use also for 3D modeling.
It works pretty good but unfortunately I am having troubles opening big files.
I tried opening the same file from another computer that is much less powerful and it takes less time to open it than the GT-22.

It does open the file, it just takes too much time to do it (expecially for how much I paid it);
anyone has any idea of what could I change in order to fix the issue?

Thanks a lot,
Gian

4 REPLIES 4

‎09-16-2022 07:11 AM

HP Recommended

Hello @Gianlu22 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration before we dive into the "big files problem" ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <device manager>

- Expand <Disk drives>

- Expand <Display adapters>

- Expand <Network adapters>

--->>> Send screenshot

 

(3) Please report your results

Was this reply helpful? Yes No

‎09-19-2022 09:26 AM

HP Recommended

Hi!
here they are,
thank you!

 

Immagine 2022-09-19 172513.png

 

Immagine 2022-09-19 172529.png

  

Was this reply helpful? Yes No

‎09-19-2022 09:48 AM - edited ‎09-19-2022 09:49 AM

HP Recommended

Hello @Gianlu22 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2) Download and install / update

Intel Chipset Installation Utility and Driver

10.1.18836.8283 Rev.C0.5 MBSep 14, 2021Download

Intel Gaussian and Neural Accelerator Driver

3.0.0.1363 Rev.A0.5 MBSep 15, 2021Download

Intel Management Engine Interface (MEI) Driver

2145.1.42.0 Rev.A1.5 MBMar 10, 2022Download

 

(3) Enable Ultimate Performance Plan in Windows 11

(4) Reboot Windows

(5) Choose what you like and test

 10+ BEST GPU Benchmark Software for PC (Free/Paid) in 2022

(6) Does your computer freezes and crashes ?

(7) Test SSD

--->>> CrystalDiskMark

(8) Please report your results...

Was this reply helpful? Yes No

‎10-07-2022 05:10 PM

HP Recommended

Please report back

Kind regards

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.