Omen Gaming Hub displays fans as inactive

[Ted161]

After the recent update (18/01), the Omen Gaming Hub performance control page displays all fans as inactive. All my PC fans are operating correctly, but I am unable to change in fan speeds through the app.

Is there a fix for this?

[Raj_05]

Hi @Ted161,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I can provide you with some general troubleshooting steps that you can try to resolve the problem with the inactive fans in the Omen Gaming Hub.

• Check for Software Updates: Ensure that you have the latest version of the Omen Gaming Hub installed. Check for any available updates from the HP support website or within the Omen Gaming Hub itself.
• Restart the System: Sometimes, a simple restart can resolve software glitches. Restart your Omen PC and check if the issue persists.
• Reinstall Omen Gaming Hub: Uninstall the Omen Gaming Hub and then reinstall it. This can help to refresh the software and resolve any potential installation issues.
• Update Graphics Drivers: Ensure that your graphics drivers are up-to-date. Outdated or incompatible graphics drivers can sometimes cause issues with gaming-related software.
• Check BIOS/UEFI Settings: Access your PC's BIOS/UEFI settings and check if there are any fan control options that might be affecting the Omen Gaming Hub's ability to detect or control the fans. Make sure that the fan settings are set to automatic or the desired manual control mode.

Please note that these suggestions are general in nature, and it's important to follow any specific guidance provided by HP or the Omen Gaming Hub support resources.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support