Omen Gaming Hub "bad image" problem

[guy-lee]

Hello. Noticed rgb case light was stuck on when I put pc into sleep, so I tried to open gaming hub (to reset) which I hadn't done in a while.  The two error messages below about omen command center and services popped up. (Images are out of order - sorry).  No idea what to do about the "bad image" message, but tried to restart services and couldn't.  So I restarted (no help or change) then uninstalled and reinstalled Gaming Hub.  This time when I tried to open I got the other error message reproduced below ("omen command center background") as well as the services message again.  I was able to restart 3 of the services but "HP Omen HSA Service" is still stopped.  The case rgb lights also appear to be functioning again as I had originally set them up.  But all I see of the Omen Hub when I try to open it now is the fourth image reproduced below.  Thank you for helping.

 

 

 

 

 

[Nal_NR]

Hi @guy-lee,

Welcome to the HP Support Community. 

I'd like to help!

Fabulous analysis. Spectacular diagnosis of the issue before posting. Kudos to you for that. You've done a remarkable job performing the steps. 

To fix this issue, you need to contact the phone support. 

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