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dugosugo
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Omen control

HP Omen 870-216na
Microsoft Windows 10 (64-bit)

The omen control doesnt work so i can't switch the colors off the LED at the front off the chassi

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HP Support Agent
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Message 2 of 7
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Omen control

@dugosugo,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details.

  • When was the last time the computer was working fine?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

While you respond to that, I recommend you download and install the system event utility from the below link and check whether the issue is resolved.

 

https://ftp.hp.com/pub/softpaq/sp91501-92000/sp91504.exe

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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dugosugo
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Message 3 of 7
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Omen control

It was along time ago maybe 9 months ago it started to just switch between the colors instead of staying on the one i chose. 

I havent done any changes to the PC.

I looked at other HP threads where the support put out a link to some drivers i tried them but failed. My guess is that those drivers were for other models of the PC.

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HP Support Agent
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Omen control

@dugosugo,

 

It is great to have you back and your patience is greatly appreciated.

 

Thank you for the information.

 

Did you install the system event utility I send in my previous post?

 

I recommend you install it and check whether the issue is resolved.

 

Let me know how it goes.

 

Good day! Take care 🙂

 

Cheers!

 

 

The_Fossette
I am an HP Employee

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dugosugo
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Yea i downloaded it

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HP Support Agent
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Message 6 of 7
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Omen control

@dugosugo,

 

It is great to have you back and your patience is greatly appreciated.

 

I recommend you perform a system restore on the computer back to the date when the Omen control was working fine and check if it helps.

 

Follow the steps in the below artilce to perform a system restore.

 

https://support.hp.com/in-en/document/c03327545

 

Let me know how it goes. Awaiting your reply!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Good day! Take care 🙂

 

Cheers!

The_Fossette
I am an HP Employee

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krzemien
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