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‎10-19-2022 02:36 PM

HP Recommended
Product: OMEN by HP 45L Gaming Desktop PC GT22-0000a (4E977AV)
Operating System: Microsoft Windows 11

Omen Gaming Hub does not work it paddles in the launch

I can uninstall it and reinstall it, nothing works

No matter how much I fix the files, it doesn’t work

I searched the internet to find a solution, I found no solution.

If someone had the same problem and a solution, I'm interested

Thank you in advance for your answers

 

Theo

Category:
7 REPLIES 7

‎10-19-2022 04:18 PM

HP Recommended

Hello @Théo54 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <Device Manager>

- Expand <Disk drives>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

 

(3) Please report your results

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‎10-20-2022 11:05 AM

HP Recommended

Device manager.png

System Summary.png

Here are the screenshots of what you asked me.

I hope you will find a solution because the PC is less than a month old and it bothers me a lot.

Thanks in advance

 

(sorry for my bad english, I'm french)

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‎10-20-2022 01:06 PM

HP Recommended

Salut @Théo54 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2) Download and install

AMD Chipset Driver

5.12.0.38 Rev.A6.1 MBNov 2, 2021Download

NVIDIA GeForce Driver for VR

31.0.15.1694 Rev.B1025.2 MBSep 12, 2022Download

 

(3) Restart Windows

(4) Download and install

OMEN Gaming Hub SDK Package

1.0.50 Rev.A38.7 MBDec 24, 2021Download

 

(5) Restart Windows

(6) Test again

(7) Please report your results

Was this reply helpful? Yes No

‎10-21-2022 08:54 AM

HP Recommended

Hello Ub6424
I followed everything you said but it still doesn't work, do you have another solution?

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‎10-21-2022 12:23 PM

HP Recommended

Hello @Théo54 

 

(1) Uninstall OMEN gaming hub

(2) Download and install from Windows Apps

OMEN Gaming Hub @Windows-Apps

(3) Please report back

Was this reply helpful? Yes No

‎10-22-2022 08:29 PM

HP Recommended

Hi, There is new OMEN Software and SDK package on line, please follow steps below to update/install:

  1. Go to Microsoft Store to update your all OMEN Software, including “OMEN Gaming Hub”, “OMEN Light Studio” or “OMEN Oasis” to the latest.
  2. Execute Windows Update to latest version and all optional updates (especially to install "Realtek - Net - xx.xx.xxx.xxxx"), then restart.
  3. Launch “HP Support Assistant”, check for updates for the “OMEN Gaming Hub SDK Package”. Follow the on-screen instructions to update the app.
  4. In OMEN Gaming Hub, click Update if update message shown in each feature page.
  5. Please install this package: https://ftp.hp.com/pub/softpaq/sp142001-142500/sp142321.exe, then restart.
Was this reply helpful? Yes No

‎10-24-2022 10:50 AM

HP Recommended

I followed everything you said but it still doesn't work, do you have another solution? 
I can't take it anymore

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