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- HP Community
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- Gaming Desktops
- Omen gaming monitor hdmi problems

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03-18-2023 07:03 AM
Hello, My sons gaming monitor is not recognising when the hdmi cable has been plugged in, the hdmi cable and ps are working fine as we are able to connect it to the tv. it is still under warranty however I’m struggling to get in touch with Hp to find out how to redeem the warranty!
thanks in advance for the help 🙂
03-18-2023 10:27 AM - edited 03-18-2023 10:35 AM
hi
can you test the monitor with another device
If you bought the latter, elsewhere than the hp store, see with the seller
there is a procedure at hp, but for quite a long time it seems that it does not work with all devices (monitor, keyboard mouse etc)
[edit]
contacting support 29
I do not know if I can indicate the number listed directly here
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03-19-2023 02:53 AM
try hp shop
https://www.hp.com/gb-en/shop/offer.aspx?p=contact-hp-store
they may be able to give you a number
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