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03-09-2020 02:17 PM
I am having trouble turning on my Desktop. The front red light flashes on and off however it will not turn on. You can hear it trying to start up as the red light comes on then it just stops, red light goes off and computer does not boot. Any advice would be appreciated. Tried disconnecting power cable, used different plug socket, tried full restart and nothing working. Thanks
03-09-2020 07:29 PM - edited 03-09-2020 07:30 PM
@Jay156 , welcome to the forum.
Here is a guide to help you test for hardware failures: https://support.hp.com/us-en/product/omen-by-hp-880-100-desktop-pc-series/18695893/model/20511228/do...
You will want to scroll down to the section titled "Run tests when Windows doesn't start". This will take you to the diagnostics in the BIOS. Since your computer is newer this is a good place to begin. There are no components that normally fail this soon. So, it is difficult to know what may have happened without the tests. You should watch the video. Please let me know what happens.
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