04-22-2018 04:14 PM
My computer had been working fine and then while it was doing an update for windows, the update said that it had failed. I tried restarting my computer to see if that would fix what was wrong with it, and after doing so, it started to boot and then beeped 2 long 2 short. I tried doing what the code stated on the hp beep codes website, and it didn't solve my problem.
What's wrong with it / what can I do to fix it? I just got this computer a few weeks ago.
04-23-2018 12:45 PM - edited 04-23-2018 12:51 PM
Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues with the computer not booting after the recent update. Don't worry we'll work together to help you find a solution.
To provide you with an accurate solution, I'll need a few more details:
Have you tried to perform Bios Recovery?
Have you tried to Reseat the Memory?
In this scenario, I would suggest here is to perform a Hard reset on the PC:
Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:
If Windows is open, click Start and then Shutdown.
If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.
With the power off, disconnect the power cord from the back of the computer.
With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.
Reconnect the power cord and turn on the power.
Next thing, I would suggest here is to Attempt to perform a Bios Recovery: (restoring BIOS on Desktop PC: https://support.hp.com/in-en/document/c04126730)
If the issue persists, I would suggest here is to turn off the computer and then try to reseat the Memory, Only if you are comfortable doing it.
To determine what is causing the failure, try to isolate the problem by:
Performing a memory self-test
Checking for loose memory modules
Testing the memory modules
Testing the memory slots
For more details: Click here (Windows 10-Desktop) : Scroll down to Troubleshooting other issues with computer not starting and follow the steps.
If you have followed the steps suggested and still having the issue, I would personally suggest this could be a possible hardware failure. I would recommend you contact our HP phone support for further assistance.
1) HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true
2) Click on "Continue as guest".
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Click on "Show Options".
Fill the web-form. A case number and phone number will now populate for you.
If you have any troubles, let me know and I will do my best to help!
Hope this helps, for any further queries reply to the post and feel free to join us again
Feel free to post your query for any other assistance as well,
It's been a pleasure interacting with you and I hope you have a good day ahead.
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