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06-17-2020 12:17 PM
@Guy123 , welcome to the forum.
What is the full model or product number of the computer? I need this information to review the specifications of it. Please don't furnish the Serial # or other personal information. Here is a guide to help you find it: https://support.hp.com/us-en/document/bph07555
I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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