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07-03-2021
12:07 PM
- last edited on
07-14-2021
11:29 AM
by
JessikaV
Hi I’m bad know English, I from Kyrgyzstan,bought new pc Omen 30L , after I try start use this pc, I have black screen and The logo Omen and text Omen, I see slot video and guide how fix this , no one not help.. can join bios can’t everything... only if I’m take of ssd I can join bios and see text about No hard drive.. I think ssd have problem and can’t load operation system ? Which my next step, how fix this ?
Solved! Go to Solution.
Accepted Solutions
07-04-2021 06:46 AM - edited 07-04-2021 06:46 AM
Welcome to HP Support Community
I would like to help
Please try running a System Test and also a System Recovery if the Tests pass
- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests, then click Extensive Test.
Link: https://support.hp.com/us-en/document/c04758961
Thank you
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee
07-04-2021 06:46 AM - edited 07-04-2021 06:46 AM
Welcome to HP Support Community
I would like to help
Please try running a System Test and also a System Recovery if the Tests pass
- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests, then click Extensive Test.
Link: https://support.hp.com/us-en/document/c04758961
Thank you
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee