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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
omen 30l gt13-0080
Microsoft Windows 10 (64-bit)

BD64D094-1E09-469D-86A8-0DF6DF93C684.jpeg

Hi I’m bad know English, I from Kyrgyzstan,bought new pc Omen 30L , after I try start use this pc, I have black screen and The logo Omen and text Omen, I see slot video and guide how fix this , no one not help.. can join bios can’t everything... only if I’m take of ssd I can join bios and see text about No hard drive.. I think ssd have problem and can’t load operation system ? Which my next step, how fix this ?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Nikolai88

 

Welcome to HP Support Community


I would like to help

 

Please try running a System Test and also a System Recovery if the Tests pass

 

- Shut down the Notebook completely

- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.

- Press F2 to select System Diagnostics.

- Click System Tests, then click Extensive Test.

 

Link: https://support.hp.com/us-en/document/c04758961


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

@Nikolai88

 

Welcome to HP Support Community


I would like to help

 

Please try running a System Test and also a System Recovery if the Tests pass

 

- Shut down the Notebook completely

- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.

- Press F2 to select System Diagnostics.

- Click System Tests, then click Extensive Test.

 

Link: https://support.hp.com/us-en/document/c04758961


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

HP Recommended

Thank U very much , problem fixed 

HP Recommended

I'm glad you got this sorted out

 

Drop us a message anytime you need help

 

Thank you

KrazyToad
I Am An HP Employee

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