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Fake_Computer
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Message 1 of 3
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Omen screen darkens during games

HP Recommended
HP Omen 17-an0xx

I got this laptop about 4 months ago and its been working fine except that when I play a game Ex: Fortnite or tf2 or other fps (mainly fortnite) the game works fine until a few minutes in the game when the screen completely darkens and I can't interact with it, but the sounds and whatever aplication was on was still going on such as a youtube video. The only way I found that will fix it temporarely is by holding down the power button. Once I get back on everything works as if nothimg hapened, but then I play Fortnite and a couple minutes in it does the samething, over and over and over again.

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Grzwacz
Level 12
Level 12
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Message 2 of 3
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HP Recommended

Hi

 

I can't locate your specific product using 17-an0xx.

 

Go to your PC's HP support site to check for a newer graphics driver.

 

Download Furmark. Run a GPU stress test. You may be able to see high GPU temps or dropped frame rates before the graphics card chokes.

 

Run HP boot time UEFI Diagnostics.

 

 

Tom

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CSSethi
Level 2
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Message 3 of 3
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HP Recommended

Hi

The game you are playing may require more processing power and might go into dim display mode if played on battery .

 

Pls cross check this requirejnet and try playing the game when AC adaptor plugged in.

 

Hope this Helps

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