Order declined but payment made with PayPal, no refund

[yannnouck]

Hello, I tried purchasing a laptop today as a guest multiple times changing cards and methods but always got declined, then I tried PayPal the order was still declined but the payment went through and I didn’t get any order confirmation email. I really need a computer so please can anyone help me get a refund?

[Dilip_18]

@yannnouck

Welcome to the HP Support Community! I’m here to help.

I apologize for the inconvenience. 

To track the order of the PC please visit HP.com Store online and enter the order number or please reach out the HP Technical Support team in your region regarding the billing/refund query. 

Follow the instructions below to reach them:  

1) Click on this link - https://support.hp.com/us-en/contact-hp 

2) Select your product type below.

3) Enter the serial of your device.  

4) Select the country from the drop-down.  

5) Select the chat or get phone number options based on your preferences.  

6) Fill the web form and proceed further.  

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Keep me posted for any other assistance.

Please click on the link Phone Assist Worldwide

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!