Overheating issues after laptop cleanup servicing

[ImortalKing3]

ok so i've recently got my laptop serviced due to some noise in fans, the fan noise was fixed but after i changed the thermal paste and the thermal pads the temperature of my pc isnt being normal and it leads to hibernation always. 

[VikramTheGreat]

Hi @ImortalKing3,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for reaching out, and sorry to hear about the trouble with your Victus by HP 16.1" Gaming Laptop (16-d1 series) after servicing.

From what you’ve described, the system is overheating after changing the thermal paste and thermal pads, which then forces hibernation — a protection mechanism to prevent hardware damage. Here's what might be happening and what you can do:

Possible Causes

1. Incorrect Application of Thermal Paste
   • Too much or too little paste can reduce thermal conductivity.
   • If the paste is not evenly spread or the wrong type is used (non-conductive is a must), temperatures will spike.
      
2. Thermal Pads Misplaced or Wrong Thickness
   • Pads with incorrect thickness may prevent proper contact with VRMs or memory chips.
   • Pads that are too thick or too thin can reduce pressure on the heatsink, compromising thermal performance.
      
3. Heatsink Not Properly Seated
   • After reassembly, the heatsink may not be tightly or evenly screwed back in, reducing cooling efficiency.
      
4. Fan Not Operating at Full Speed
   • BIOS or software fan control settings might be altered.
   • If the fan cable was not fully reconnected, it might be underperforming.

Things You Can Check

• Run HWiNFO or CoreTemp to monitor CPU/GPU temps.
• Open Task Manager > Performance tab and keep an eye on temps under idle/load.
• Ensure Fan RPMs are showing reasonable numbers under load (if zero or low, the fan may not be connected correctly).

I hope this helps.

Take care and have a good day.

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VikramTheGreat

HP Support

[ImortalKing3]

Ok so I found the issue it was irregular thermal pads size, can you recommend me the original thermal pads size that I can use?

[VikramTheGreat]

Hi @ImortalKing3,

Thank you for letting me know. To check more precisely, could you please help us with the PC serial number in private, so I can try to find more help?

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support