• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎01-28-2020 09:11 PM

HP Recommended
Product: HP omen880-139nx
Operating System: Microsoft Windows 10 (64-bit)

My PC suddenly shut down on itself while I was using it. Tried to turn it on put it won't. Turned out that the power supply wasn't receiving any power!

 

I had to turn of the power button from my power strip then turn on so the power supply would receive power.

 

What was wrong there and is it dangerous or is an issue with to 500W power supply?

1 REPLY 1

‎01-29-2020 06:38 PM

HP Recommended

@ProfFiras95 , welcome to the forum.

 

It sounds like you may have a faulty power strip.  I suggest that you plug the computer directly into the wall outlet to see if that solves your problem.  If it does, you should buy a new surge suppressor power strip.  The one in my link has Heavy-duty, 8-ft cord with right-angle plug.  The right-angle plug allows you to use the outlets below the plug.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

 

 



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.