PC experiencing progressively worsening boot loop issues

[mades3d]

Hello, I'm trying to resolve a booting issue on my PC. I purchased it early December of last year. It was my understanding it came with a 1 year warranty and the only warranty says it expired in June. I can provide proof of purchase but I don't see a way to contact HP directly to resolve this. How can I resolve this issue?

[Garp_senchau]

@mades3d, Welcome to HP Support Community,

Could you please send me these details via private message? I'd be happy to assist you in getting the warranty fixed.

First Name: 

Last Name: 

Serial Number: 

Product ID: 

Contact number: 

Full Address: 

Country: 

Pincode: 

Email: 

Complete invoice, which contains the serial number of the unit with date of purchase

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,

[mades3d]

Hello Garp. I have some attempted help via X.com @HPsupport dm's but its been slow despite them saying its 24/7 support.  Each time I think we got something squared away they come back asking for the same info you requested that I've already provided 3 time through the course of the process. If I don't hear from them till tomorrow,  I will dm that info asap.

[Garp_senchau]

Hi @mades3d,

I understand how frustrating that must be, especially when you've already provided the same info multiple times. If you don't hear back from them by tomorrow, feel free to DM me the info, and I'll be happy to assist you as quickly as possible. I'm here to help!

Regards,

[mades3d]

I have sent a DM. I have had no response. Thank you for offering to help

[Kuroi_Kenshi]

Hi @mades3d,

Thank you for the detail, I have escalated the case, and the concerned team will update the warranty details for you.

Take care and have an amazing day ahead! 🚀

Best regards,

[mades3d]

I had  a fella by the name of mohammad reach out and said he'd get back to me the next day but haven't heard anything for 3-4 days.