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Goron3900
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PC not performing as marketed

690-0020
Microsoft Windows 10 (64-bit)

When I purchased this computer, it showcased being able to run Gears of War 4 without issue. I have had this PC for a month or two now and I can't run anything graphical intensive. Gears of War 4 on the lowest settings runs at 30 FPS with a lot of screen tears and CoD WW2 runs at like 10 FPS. Battlefield isn't even playable at around 5 FPS. I made sure that I am plugged into the rx580 and not the integrated graphics card but I can't get it to run correctly. Can someone help?

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HP Recommended

PC not performing as marketed

@Goron3900 , welcome to the forum.

 

Here are the system requirements for Gears of War 4.  As you will see, the computer specifications are mixed between the Minimum and Recommended requirements.  This means that the game will run, but not necessarily at high settings.  I suggest that you install the latest AMD driver for the video card to see if that helps.  Also, update all of the other drivers.

 

You should look at the system requirements for the other games to see how your system compares.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

 

 

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HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

Custom build: Corsair 750D Airflow (Full Tower); MSI MEG z390 ACE; i9-9900K processor (OC'd 5.025); Corsair H150i cooler; 32 GB Corsair Vengeance Pro 3200 memory; MSI RTX 2080 Gaming X Trio video card; Samsung 970 Pro 512 GB; Samsung 860 EVO 1 TB

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7520 AIO

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**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

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I am not an HP employee.
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Goron3900
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HP Recommended

PC not performing as marketed

Thank you for the response. Looking at the specs. My RX 580 is above the recommended RX 480. And my Ryzen 2400 is also above the recommended. I can't even play it on the lowest graphics without it running very choppy. I've made sure the drivers are updated. 

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Level 15
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21,524 21,149 2,427 8,046
Message 4 of 4
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HP Recommended

PC not performing as marketed

Thank you for the additional information, @Goron3900!

 

Here is a guide that may help you increase the speed of your computer.  The only other thing that I can suggest is talk to the seller that told you the computer would run these games to see what they have to say.

-----------------------------------------
Signature:

HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

Custom build: Corsair 750D Airflow (Full Tower); MSI MEG z390 ACE; i9-9900K processor (OC'd 5.025); Corsair H150i cooler; 32 GB Corsair Vengeance Pro 3200 memory; MSI RTX 2080 Gaming X Trio video card; Samsung 970 Pro 512 GB; Samsung 860 EVO 1 TB

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7520 AIO

++++++++++++++++++
**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

___________________________
I am not an HP employee.
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