• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎05-09-2020 06:02 PM

HP Recommended
Product: OMEN by HP Obelisk Desktop 875-0014
Operating System: Microsoft Windows 10 (64-bit)

I bought a new 650w psu to upgrade the 500w one that came with my Omen because of a 2080 super I bought recently. I'm able to jump the psu just fine with a bridge tool but it just refuses to turn on when connected to my pc. I put the old psu back into it and it works just fine. I noticed that the 24 pin connector has 2 missing pins while the psu I bought only has one missing. Does the motherboard use some sort of proprietary psu or is my new one defective?

1 person had the same question
1 REPLY 1

‎05-09-2020 07:43 PM

HP Recommended

@Cornpopster , welcome to the forum.

 

I suggest that you test the new PSU to assure that it was not DOA.  I bought a PSU some years ago and could not get my computer to run.  I found out that the new PSU was DOA.   I don't believe that the PSU in your computer is proprietary.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.