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‎02-02-2025 12:36 PM

HP Recommended
Product: OMEN by HP 25L Gaming Desktop PC GT15-0000a (4Q9S4AV)
Operating System: Microsoft Windows 11

My Omen 25L Gaming Desktop not working after I swap from default profile to XMP profile 1, I mean like display not turning on (Just black screen) when I tried to turn the computer on. I even tried to reset my CMOS by removing the battery for 20 mins and hold window+v while press power buttom for 2-3 seconds but still nothing turn on.

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-02-2025 02:33 PM

HP Recommended

 

On a desktop system, unplug computer.
If the power cord has a transformer (wall wart) unplug from the computer.
Press the power button 2-3 times to discharge residual electricity.



Plug back in then ---


  • Turn on the computer by holding the power button down for 20 full seconds then release.
  • Press the Power button one more time (if necessary) to start the computer.
  • Tap the ESC key about once a second after you see the LEDs on the keyboard flash.
  • Press F2 to run diagnostics: (v) 2.6 or later is recommended.

 

Possibly the monitor is working but the video is being sent out a video port on the motherboard instead of the graphics card.  Just guessing

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it

View solution in original post

2 people found this reply helpful
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3 REPLIES 3

‎02-02-2025 02:33 PM

HP Recommended

 

On a desktop system, unplug computer.
If the power cord has a transformer (wall wart) unplug from the computer.
Press the power button 2-3 times to discharge residual electricity.



Plug back in then ---


  • Turn on the computer by holding the power button down for 20 full seconds then release.
  • Press the Power button one more time (if necessary) to start the computer.
  • Tap the ESC key about once a second after you see the LEDs on the keyboard flash.
  • Press F2 to run diagnostics: (v) 2.6 or later is recommended.

 

Possibly the monitor is working but the video is being sent out a video port on the motherboard instead of the graphics card.  Just guessing

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
2 people found this reply helpful
Was this reply helpful? Yes No

‎02-02-2025 10:44 PM

HP Recommended

Thank you, it work like normal now.

Was this reply helpful? Yes No

‎02-11-2025 03:45 AM

HP Recommended

Thankyou for this reply.It helps me a lot.

Was this reply helpful? Yes No
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