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‎07-23-2022 10:07 PM - edited ‎07-23-2022 10:08 PM

HP Recommended
Product: OMEN 30L Desktop - GT13-0014
Operating System: Microsoft Windows 11

Hi all,

 

Beginning yesterday, my Omen 30L gaming PC will not boot. When I first powered the computer on, I put my PIN in like usual, and got an error message saying something like "Your PIN is no longer available." or something similar. I restarted the computer and am now caught on the blue screen. I have tried uninstalling both the latest quality and feature updates, but am met with the "We ran into a problem..." error message. I have also tried resetting the computer, but am met with "There was a problem resetting your PC. No changes were made." I cannot even enter Safe Mode successfully. I've also tried chkdsk commands in the Command Prompt, but that didn't seem to work either. Neither Automatic nor Startup Repair functions have helped. Additionally, when I attempted to utilize the System Restore function, I am stopped by an error message which says, "System Protection is available only in online operating system." It seems like I have exhausted all of my options, and I am still not entirely sure what the problem is. 

 

What can I do? Any help is greatly appreciated.

 

C

Category:
1 REPLY 1

‎07-24-2022 12:59 AM

HP Recommended

Hello @camnukem 

 

Sorry to hear that you are having problems ... and I would like to help you.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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