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03-07-2020 07:50 AM
Product: HP Pro 3500 series
Operating System: Microsoft Windows 10 (64-bit)
After installing new 600W power supply and gtx 1660 graphics card into my HP pro 3500 series Microtower, my pc won't run correctly. it allows me to log in to my account and then after about 30-45 seconds i get a blue screen that says "Your PC ran into a problem and needs to restart. we're just collecting some error info and then we'll restart for you" Then at the bottom it says "stop code: SYSTEM SERVICE EXCEPTION" and "What failed: Wdf01000.sys" I've tried reconnecting everything with the new power supply and re seating the new graphics card. Once I put the old card back in (Nvidia GT 610) the PC works just fine. Everything I see says it needs a BIOS update but I can't find one for windows 10 64-bit. Everything in the PC is from factory except the power supply and graphics card, it has an i5-3470 processor. Any help would be appreciated and if I'm missing any info let me know
1 REPLY 1
03-07-2020 12:47 PM
@cbarnett18 , welcome to the forum.
Here is a HP Knowledge Base article that may explain your problem: https://h30434.www3.hp.com/t5/Gaming-Knowledge-Base/Upgrade-Video-Card/ta-p/7481981
Read the first paragraph about the BIOS. If your computer has a standard/Legacy BIOS this would explain your problem. The GTX 1660 requires UEFI in the motherboard. The information that I have read on your computer says it was released in either 2011 or 2012. HP didn't begin using UEFI until mid-October, 2012. The BIOS can't be upgraded the UEFI.
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