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‎03-10-2023 07:33 AM - last edited on ‎03-10-2023 12:31 PM by Moderator

HP Recommended
Product: [Personal Information Removed]

Hi.

 

this PC turns Off, ore / black screen of deth. while i play games. 

 

i have done all test's. and its sems like the test cant fine eny issue.

 

 

Category:
3 REPLIES 3

‎03-10-2023 12:34 PM

HP Recommended

hi

this one ?

https://support.hp.com/hk-en/document/c07729417

It turns off completely, or is it just a loss of video signal?

you have a motherboard OasisOC..
check OC settings, and change mode

Overclocking in OMEN Gaming Hub

OMEN Performance Control

 

check for overheating

HWMONITOR | Softwares | CPUID

 

https://support.hp.com/hk-en/product/omen-30l-desktop-pc-gt13-1000i/2100000185/model/2100000190/how-...

 

check the other documents by the way
as a last resort, if everything seems normal, regardless of the modes used, whether overclocked or not
If it doesn't matter which games and video settings are used, you may need to check the bios version, and update if there is.. ⚠️  ⬇️

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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‎03-12-2023 06:51 AM

HP Recommended

  Hello Again.

I have Checked the OMANGAMING HUB.

and dissabled/ Normal setting is used.

yes i have used that Software, CPUID.

the Temps are quit hi, but should be ok. CPUID gives me temp from 78-86C'. 

 

yes i have Read the Documentation.

and yes, i have Checked Every Software/Bios/chip/morherboard drivers that can be updated.

so every thing you have asked for is done, and tested.

 

I can tell you allso, what i have doen.

 

I have Factory Reset windows 3 times. 

disabeld Game mode in windoes.

afher facory reset (FR), RE- installed drivers, just to check that something is not wrong afther FR.

and i have allso checked Reddit, and read allot about this build.

it seems like there is a big heat issue. but i let you figure that out.

 

so what is the next step? do i go to the dealer where i bought this computer?

kinde reguards BlackZonoX

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‎03-12-2023 07:20 AM

HP Recommended

yes

At this point, that's what seems best to me.
If possible, try another graphics card.

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Windows 11 22h2 inside , user

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