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08-15-2020 08:30 PM
I was notified that my warranty was due to expire some months ago. I paid for an extended warranty but HP does not acknowledge that it is paid and I have no extended warranty record sent to me either by mail or email.
08-16-2020 09:11 PM
I have asked a moderator to assist. How ever you paid, have that record (copy) available.
HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
08-17-2020 08:25 AM
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I am an HP Employee
08-17-2020 10:42 AM
How did you pay for the system? On the amazon HP store or somewhere else.
Warranties are often an extension of the manufacturers default. If through amazon they email it and there will be a record with info on your amazon orders. IT kicks in after HP's ad covers all aspects.
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