cancel
Showing results for 
Search instead for 
Did you mean: 
JADN
New member
2 1 0 1
Message 1 of 4
228
Flag Post

Paid for an extended waranty and I have no record of HP extnding it.

HP Recommended
Omen by HP Obilisk Desktop
Microsoft Windows 10 (64-bit)

I was notified that my warranty was due to expire some months ago. I paid for an extended warranty but HP does not acknowledge that it is paid and I have no extended warranty record sent to me either by mail or email.

3 REPLIES 3
wb2001
Level 15
Level 15
12,842 12,635 1,774 5,014
Message 2 of 4
Flag Post
HP Recommended

@JADN,

I have asked a moderator to assist.   How ever you paid, have that record (copy) available.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
0 Kudos
asmita6658
HP Support Agent
HP Support Agent
14,452 14,454 1,434 1,725
Message 3 of 4
Flag Post
HP Recommended

Hi @JADN

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

0 Kudos
Houstonheart
New member
4 4 0 0
Message 4 of 4
Flag Post
HP Recommended

How did you pay for the system? On the amazon HP store or somewhere else.

 

Warranties are often an extension of the manufacturers default. If through amazon they email it and there will be a record with info on your amazon orders. IT kicks in after HP's ad covers all aspects. 

 

 

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation