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ebarnes25
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Message 1 of 4
478
Flag Post

Pavilion 580-023w Problem after RAM Upgrade

‎02-23-2018 09:34 AM

HP Recommended
Product: Pavilion 580-023w
Operating System: Microsoft Windows 10 (64-bit)
My PC won’t work after installing 16GB RAM. I reset my computer and in the process added more RAM. When I did the usb via Windows 10 download and plug it into my computer, it loads the installation screen but it doesn’t do anything else. It goes to to the installation in progress screen and with the hour glass mouse icon showing but stays at 0 percent and after a few minutes my mouse and keyboard go dead. Does this mean my computer is bricked ? Or does it mean I gotta buy another hard drive?
3 REPLIES 3
old_geekster
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Message 2 of 4
Flag Post

‎02-23-2018 08:43 PM

HP Recommended

@ebarnes25, welcome to the forum.

 

First things first, which memory did you use to upgrade to 16 GB?  If it is not compatible with the motherboard this could be your problem.




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HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

Custom build: Corsair 750D Airflow (Full Tower); MSI MEG Z390 ACE; i9-9900K processor (OC'd 5.025); Corsair H150i cooler; Corsair Vengeance Pro 3200 memory ( 32 GB ); MSI RTX 2080 Gaming X Trio video card; MSI GH70 Immerse LED Headset; 3- Corsair QL140 RGB Fans w/Commander Pro and Lighting Node Core; Samsung 970 Pro 512 GB; Samsung 860 EVO 1 TB

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

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ebarnes96
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Message 3 of 4
Flag Post

‎02-24-2018 06:10 AM

HP Recommended
Sorry my account went weird but it’s still me I figured out that the BIOS is out of date and that might be what’s causing the freezing. I got the update software on a blank usb but I don’t know where to update it at due to the fact I don’t have a operating system at the moment ? Am I missing something?
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old_geekster
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Message 4 of 4
Flag Post

‎02-24-2018 08:18 PM

HP Recommended

Thank you for the additional information, @ebarnes25.

 

I believe that it would be best if you remove the new memory and go back to the original configuration.  This may allow you to boot the computer.  Then, you can do the BIOS update using an update provided by HP.  Otherwise, the update won't work.




Signature:


HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

Custom build: Corsair 750D Airflow (Full Tower); MSI MEG Z390 ACE; i9-9900K processor (OC'd 5.025); Corsair H150i cooler; Corsair Vengeance Pro 3200 memory ( 32 GB ); MSI RTX 2080 Gaming X Trio video card; MSI GH70 Immerse LED Headset; 3- Corsair QL140 RGB Fans w/Commander Pro and Lighting Node Core; Samsung 970 Pro 512 GB; Samsung 860 EVO 1 TB

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7855 AIO


**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

I am not an HP employee.


0 Kudos
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