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‎01-29-2021 07:49 PM

HP Recommended
Product: Technical specifications for HP OMEN 30L Gaming PC - Intel® Core™ i7, RTX 3080, 2 TB HDD & 512 GB SS
Operating System: Microsoft Windows 10 (64-bit)

Hello I bought my pc brand new 2 weeks ago from curry's UK. it is a Technical specifications for HP OMEN 30L Gaming PC - Intel® Core™ i7, RTX 3080, 2 TB HDD & 512 GB SSD. my problem is my pc restarts itself randomly between games or just normal activity on the pc. i updated the bios as my friend told me to do but has not sorted out the problem. any suggestions or i will have to send the pc back if its not resolved. thank you

1 REPLY 1

‎01-30-2021 05:24 PM - edited ‎01-30-2021 05:37 PM

HP Recommended

Hi,

 

Look, a new PC should not randomly shutdown. HP factory images should be stable. You may have a hardware issue or a heat issue.

 

This is true if the PC is pristine; you have not installed anything which may have caused the problem.

 

Back up data and do a clean install, reset the PC, or use HP Recovery to set the PC back to factory specs. Do all Windows updates.

 

Don't install anything else which could cause this problem.

 

Run Prime95 (Link) to stress the CPU. Run Furmark (Link) to stress the graphics card. Install these programs only to test the system.

 

I would return/exchange as soon as possible if the PC is unstable.

 

Regards

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