• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎09-19-2022 04:13 AM

HP Recommended
Product: OMEN 30L Desktop PC GT13-1000a (207P6AV)
Operating System: Microsoft Windows 11

My pc is on but it doesn't go through to the display and my keyboard and mouse don't get power as well the display and keyboard and mouse are all plugged to the pc and I used it like that fro a month and now after a bios update it shut down and the pc turns on and the light come on but it dosent give power to the display nor mouse and keyboard 

Category:
1 REPLY 1

‎09-20-2022 08:39 PM - edited ‎09-23-2022 04:40 PM

HP Recommended

I fear I'm suffering from the same issue. 
Some update HP pushed seems to have broken our devices. 
I enabled an optional HP update, and I am much more inclined to think it was them rather than Microsoft that caused this.

To anyone coming across this post in the future, the initial recovery methods are described here if you can't access your BIOS: https://support.hp.com/us-en/document/ish_3966820-3438449-16
Unfortunately if you've done a clean Windows install on the main harddrive, and have wiped the recovery partitions, there are very few options left to you.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.